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Welcome to the website of BORNEO. These Terms & Conditions govern the use of our website and the purchase of products through our online store. By accessing the website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.
These Terms & Conditions may be updated from time to time. The version in force at the time of using the website or placing an order will be the version applicable to you.
Company information
The products available through this website are sold by BORNEO, operated by Line Solution Kft.
Legal entity: Line Solution Kft. (“BORNEO”, “we”, “us”)
Registered seat: 38 Tanító utca, Budakalász 2011, Hungary
Registration number: 13-09-182022
Tax number: 25704794-2-13
Website: www.theborneoline.com
Email: info@theborneoline.com
Telephone: +36 70 599 9429
Use of our website
By using this website and placing orders through it, you agree to use it only for lawful enquiries and purchases. You also agree not to place any false, fraudulent or speculative order. If we reasonably believe that an order is false or fraudulent, we may cancel it and inform the relevant authorities where necessary.
You agree to provide accurate, complete and up-to-date contact, billing and shipping information. If the information provided is incorrect or incomplete, we may be unable to process or deliver your order, and we cannot be held responsible for delays or losses caused by incorrect details.
Account and registration
You may place an order with or without creating an account. If you create an account, you confirm that you are at least 18 years old and that the information provided is true and complete. You are responsible for keeping your login details confidential and for any activity under your account.
Products and availability
BORNEO offers clothing, bags and accessories through its online store. Product descriptions, images and prices are provided as accurately as possible. Slight differences may occur between the product images shown online and the actual appearance of the product, especially in relation to colour, texture or material.
All orders are subject to product availability. Items placed in your cart are not reserved and may be purchased by other customers until your order has been completed. If a product becomes unavailable after your order has been placed, we will contact you and refund any amount already paid for that product.
Order process
To place an order, select the product, size and quantity, add the item to your cart and follow the checkout steps. Before confirming the order, you will be able to review the selected items, shipping details, billing details, shipping method and total price.
After placing an order, you will receive an automatic order confirmation email. This email confirms that we have received your order, but it does not constitute acceptance of the order. The purchase agreement is completed when you receive a shipping confirmation email confirming that your order has been dispatched.
Once an order has been confirmed, we start processing it. For this reason, we may be unable to make changes or modifications after confirmation.
Prices and payment
Prices are shown in Euro and include VAT in accordance with Hungarian tax rules, unless otherwise indicated. Shipping fees and any additional costs will be displayed separately during checkout before payment is completed.
We accept payments through Stripe and PayPal. Payment may be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, Maestro and any other payment methods clearly indicated on the website from time to time. All transactions are secure and encrypted. Credit card information is not stored by BORNEO.
If an incorrect price is displayed due to a technical or human error, BORNEO reserves the right to cancel the order. In this case, we will inform you and, where applicable, refund any amount already paid.
Shipping and delivery
BORNEO ships worldwide from Hungary through DHL, GLS and/or other courier services. Estimated delivery times and shipping costs are available in the Shipping & Returns section. Delivery times are estimates and may vary depending on the destination, courier service, customs procedures and circumstances beyond our control.
Orders are sent to the delivery address provided during checkout. Please ensure that the address is correct and complete before confirming your order. BORNEO cannot be held responsible for lost or delayed orders caused by incorrect or incomplete shipping information.
Returns, exchanges and right of withdrawal
You may request a return within fourteen (14) days of receiving your order, provided that the item complies with the return conditions described in the Shipping & Returns section. Returned items must be unused, unworn, unwashed, undamaged and returned with all original labels, packaging and accessories.
Return shipping costs are borne by the customer, except when the product received is defective or incorrect. Customised or personalised items cannot be returned unless they are defective.
The right of withdrawal and refund is not available for non-consumer entities acting within the scope of their profession, independent occupation or business activity.
Faulty or incorrect items
If you receive a defective or incorrect item, please contact us at info@theborneoline.com before returning it and include photographs of the product and your order information. Our customer service team will review the case and inform you of the next steps. If the defect or error is accepted, BORNEO will cover the relevant return or replacement costs.
Intellectual property
All content on this website, including texts, photographs, images, graphics, designs, logos, trademarks, software, technology and other materials, is owned by BORNEO or by third parties who have authorised its use. Accessing the website or purchasing a product does not grant you any rights over such content.
It is prohibited to reproduce, copy, distribute, modify, store, publish or use any website content, in whole or in part, without prior written consent from BORNEO.
Liability
BORNEO is not liable for damages resulting from natural wear and tear, negligent use, misuse, abnormal consumption, incorrect care or any treatment that does not correspond to the product description or care instructions.
We do our best to ensure that the website operates correctly, but we cannot guarantee that it will be uninterrupted, error-free or free from technical issues. We will not be liable for reasonably unforeseeable losses or damages, to the extent permitted by law.
Complaints
BORNEO will seek to resolve any complaint through friendly negotiation or other peaceful means. Written complaints can be sent to info@theborneoline.com. We will respond in writing within thirty (30) days from receipt.
Customer Service: BORNEO showroom, 1 Pitypang utca, Budapest 1025, Hungary. Telephone: +36 70 599 9429. Email: info@theborneoline.com.
Governing law
These Terms & Conditions and any purchase agreement made through this website are governed by Hungarian law. If you are contracting as a consumer, nothing in this clause will affect your statutory rights under applicable consumer protection law.
Data protection
For information on how we collect, use and protect your personal data, please see our Privacy Policy.
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BORNEO offers worldwide shipping from Hungary. Once your order has been dispatched, you will receive a confirmation email with your shipping details and tracking number.
We start working on your order as soon as it is placed. For this reason, we may be unable to make changes or modifications after the order has been confirmed.
Shipping rates and estimated delivery times
VAT, duties and taxes
VAT is included in the product price.
International orders may be subject to duties, taxes and customs fees determined by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
BORNEO has no control over customs processing times, duty rates or clearance fees. Orders outside the European Union are shipped on a DDU, Delivery Duty Unpaid, basis unless otherwise stated.
Delivery information
Our distribution centre does not dispatch orders on Saturdays, Sundays or Hungarian bank holidays. We do not ship to P.O. box addresses.
Delivery times are estimates and may be affected by courier delays, customs procedures, public holidays, force majeure events or other circumstances beyond our control. If you need help tracking your order, please contact us at info@theborneoline.com.
Returns
If you are not satisfied with your order, please contact us at info@theborneoline.com to request a return. Returns must be requested within fourteen (14) days of the delivery date.
Items must be returned in their original condition: unused, unworn, unwashed, unmodified, undamaged and with all original labels, tags, packaging and accessories attached. Any item that does not meet these conditions may be refused and returned to the sender.
Return conditions
Clothing must be returned with all original labels attached, including the disposable seal, and packed in its original packaging. When returning several garments in the same parcel, please pack each garment separately.
Bags and accessories must be returned with all original tags, packaging and any additional accessories included with the item.
Customised or personalised items cannot be returned unless they are defective.
How to return an item
To request a return, email info@theborneoline.com with your order number and the item you wish to return. Our customer service team will confirm the next steps.
Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service or purchasing shipping insurance, as BORNEO cannot be held responsible for returns lost in transit.
Please contact us before sending a return from outside the European Union, as parcels sent through regular post offices outside the EU may not be accepted.
Return address
BORNEO showroom
1 Pitypang utca
Budapest 1025
Hungary
Telephone: +36 70 599 9429Refunds
Once your return has arrived, we will carry out a quality control process. You will receive an email confirmation when your return has been received.
If the return is accepted, we will refund the amount paid for the returned item, excluding any return delivery costs. Original shipping costs are non-refundable unless the item received was defective or incorrect.
Refunds will be made to the original payment method. Depending on your payment provider, the refund may take approximately 2-5 business days to appear in your account after it has been processed.
Exchanges
At this time, exchanges may be handled as a return followed by a new order. Please contact us at info@theborneoline.com and our customer service team will guide you through the available options.
Faulty or incorrect items
If you receive a faulty or incorrect item, please contact us at info@theborneoline.com before returning it and include photographs of the product. Our customer service team will review the case and inform you of the next steps.
If the fault or error is accepted, BORNEO will cover the return shipping cost and, where applicable, arrange a replacement or refund through the original payment method.
Delivery failure
If a parcel cannot be delivered because the delivery address is incorrect, incomplete or the recipient is unavailable, the courier may return the parcel to BORNEO. In this case, any additional shipping, return or re-delivery costs may be deducted from the refund or charged to the customer.
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At BORNEO, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, place an order, subscribe to our newsletter or contact us.
By using our website or services, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.
Data controller
The data controller for the personal data processed through this website is BORNEO, operated by Line Solution Kft.
Legal entity: Line Solution Kft.
Registered seat: 38 Tanító utca, Budakalász 2011, Hungary
Registration number: 13-09-182022
Tax number: 25704794-2-13
Email: info@theborneoline.com
Applicable law
We process personal data in accordance with applicable data protection laws, including Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and the relevant Hungarian data protection and e-commerce regulations.
Personal data we collect
We may collect personal data that you provide directly to us when you create an account, place an order, subscribe to our newsletter, contact customer service or interact with us through our website or social media channels.
This may include your name, email address, telephone number, shipping address, billing address, account details, purchase history, payment-related information, communication preferences and any other information you choose to provide.
Payment details are processed securely by our payment providers. BORNEO does not store full credit card information.
Information collected automatically
When you visit our website, we may collect certain information automatically through cookies and similar technologies. This may include your IP address, browser type, device information, operating system, pages visited, time spent on the website, links clicked, referring URLs and general usage information. For more details, please see our Cookies Policy.
How we use your personal data
We use your personal data to process and deliver your orders, manage payments, provide customer service, create and maintain your account, handle returns and refunds, send order updates, improve our website and services, prevent fraud and comply with legal obligations.
If you have given your consent, we may also use your email address to send newsletters, collection updates, brand news or other marketing communications. You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.
Legal basis for processing
We process your personal data when it is necessary to fulfil a contract with you, when we are legally required to do so, when you have given your consent, or when we have a legitimate interest in improving our services, protecting our business, preventing fraud or communicating with you in relation to your order or enquiry.
Who we share your data with
We may share your personal data with trusted service providers who help us operate our business, including payment providers, courier companies, website hosting providers, IT service providers, analytics providers, marketing platforms and customer service tools.
We may also share personal data when required to comply with a legal or regulatory obligation, to protect BORNEO’s rights or property, to protect customers or website users, or in connection with a business transaction such as a merger, acquisition or sale of assets.
We do not sell your personal data.
International transfers
Some service providers may process data outside the European Economic Area. Where this occurs, we will take appropriate measures to ensure that your personal data receives an adequate level of protection in accordance with applicable data protection laws.
Data retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, including to complete transactions, provide customer service, comply with legal obligations, resolve disputes and maintain business records. Newsletter data will be kept until you unsubscribe or request deletion.
Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights
Depending on your location and applicable law, you may have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to certain processing, request restriction of processing, request data portability and withdraw your consent at any time when processing is based on consent.
To exercise your rights, please contact us at info@theborneoline.com. Requests to access, change or remove personal data will be handled within thirty (30) days, unless a different period is required by applicable law.
Complaints
If you believe that your data protection rights have not been respected, we encourage you to contact us first at info@theborneoline.com. You also have the right to lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information or with your local data protection authority.
Hungarian National Authority for Data Protection and Freedom of Information: H-1125 Budapest, Szilágyi Erzsébet fasor 22/C. Website: www.naih.hu.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or website functionality. The latest version will always be available on our website.
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This Cookies Policy explains how BORNEO uses cookies and similar technologies on its website.
What are cookies?
Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your browser, remember your preferences and improve your browsing experience. Cookies may also help us understand how visitors use our website and how we can improve it.
Types of cookies we may use
We may use the following types of cookies on our website:
Necessary cookies
These cookies are essential for the website to function properly. They allow you to browse the site, use secure areas, remember items in your shopping bag and complete the checkout process. Without these cookies, some services cannot be provided.
Performance and analytics cookies
These cookies help us understand how visitors arrive at and interact with our website. They may collect information such as pages visited, time spent on the site, links clicked and any errors encountered. This information is usually aggregated and used to improve navigation, content, shopping experience and website performance.
Functionality cookies
These cookies allow the website to remember choices you make, such as language, region, size preferences or other settings, in order to offer a more personalised experience.
Advertising cookies
These cookies may be used to deliver advertising that is more relevant to your interests, limit how often you see an advertisement and measure the effectiveness of advertising campaigns. They may be set by third-party advertising partners.
Social media cookies
These cookies may be used when you interact with social media features or content embedded on our website. The relevant social media platforms may use these cookies in accordance with their own privacy and cookie policies.
Third-party cookies
Some cookies may be placed by third-party services used on our website, such as analytics, advertising, payment, social media or website functionality providers. We are not responsible for the content or accuracy of third-party cookie or privacy policies.
Managing cookies
You can accept, reject or manage cookies through the cookie banner or settings available on our website, where applicable. You can also manage or delete cookies through your browser settings.
Most browsers allow you to reject cookies, delete existing cookies, block third-party cookies or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the availability or functionality of parts of the website, including the shopping bag or checkout process.
Updates to this policy
We may update this Cookies Policy from time to time to reflect changes in the cookies we use or in applicable legal requirements. The latest version will always be available on our website